Office and Patient Policies

Our office is committed to providing a safe, secure and respectful environment for all patients and staff.

We understand that the circumstances or issues about which you are communicating with us may be stressful. However, we will not accept abusive behaviour or communications towards our staff or physicians.

Immediate action will be taken when incidents described below occur. Individual(s) may be asked to leave, the police may be called or the individual(s) may face dismissal from our practice.

The following is considered to be Disruptive Behavior:

Our office considers the use of inappropriate words, actions or inactions as disruptive behavior.

Inappropriate Actions/Inactions:

• Violence (physical attacks or threats of harm)

• Intimidation

• Throwing, damaging property or breaking things

• Unwelcomed physical contact

• Refusing to leave the property

Inappropriate Words (in person, by phone, or any means of communication):

• Abusive language and yelling

• Disrespectful or demeaning language/comments

• Remarks, jokes or innuendos that degrade, ridicule or offend

• Discriminatory remarks

• Threats or threatening behaviour

• Bullying

• Sexual Harassment

  WE HAVE A ZERO TOLERANCE POLICY FOR DISRUPTIVE BEHAVIOURS